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Privacy Policy.

Last updated: 28 September 2026

Bamba Wallet ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.

By creating an account or using the Bamba Wallet platform, you agree to the collection and use of information as described in this policy.

1. Information We Collect

We collect information you provide directly to us, including:

  • Full name and contact details (email address, phone number)
  • Identity details: your South African ID number and legal name, and for merchants, business registration (CIPC) details and trading address
  • Payout details: the mobile number you withdraw to, and the references on your deposits
  • Transaction data including amounts, dates, and counterparties
  • Device and usage information when you access the platform

2. How We Use Your Information

We use the information we collect to:

  • Operate and manage your wallet account
  • Verify your identity and comply with financial regulations (AML/KYC)
  • Process deposits, transfers, and withdrawals
  • Send you notifications about account and transaction activity
  • Detect, investigate, and prevent fraud or policy violations
  • Respond to your support requests
  • Meet our legal and regulatory obligations

3. Sharing Your Information

We do not sell your personal data to third parties. We may share your information with:

  • Service providers who assist in operating the platform (e.g. payment processors), under strict data agreements
  • Regulatory authorities where we are legally required to disclose information
  • Law enforcement in response to lawful requests or to protect the rights and safety of users

4. Data Retention

We retain your personal information for as long as your account is active and as required by applicable law. Transaction records may be retained for a minimum of 5 years for compliance purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Object to or restrict certain processing activities
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at [email protected].

7. Cookies

We use essential cookies to operate the platform. Please review our Cookie Policy for more detail.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on the platform. Continued use after changes constitutes acceptance.

9. Contact

If you have any questions about this Privacy Policy, please contact us at [email protected].